What's Covered
Our trees and shrubs are warrantied with a replacement of equal or lesser value within 1 year if proper care is followed. Grasses, roses, and a limited number of additional trees & shrubs clearly marked as such are not warrantied. Discounted plants are also not warrantied. Plants must have been properly planted in the ground within a reasonable time after purchase and have followed proper care – see our care guide. Animal & insect damage or damage due to neglect is not warrantied. Annuals, perennials, hanging baskets, houseplants, etc. are not warrantied.
Keep in mind we are dealing with nature, and therefore we must be vigilant gardeners! If your plant is not looking as good as it was when you purchased it, please consult with one of our staff horticulturists by bringing in pictures or emailing us at info@lavocatsnursery.com before an issue goes too far.
No deciduous trees and shrubs will be considered for replacement until May 1. Often, these types of plants may experience delay in budding out due to our WNY climate.
How to Submit a Claim
All warranty claims need to be submitted via email to claims@lavocatsnursery.com. The customer must include a photo of the original receipt and picture proof of the plant’s current condition.
Please allow at least 3-7 business days for a response.
Other Things to Note
Approved warranty credits must be redeemed all at once and can only be used on nursery stock (trees & shrubs). They are good for one year from approval date. To use a warranty credit, notify the cashier before you present payment.
We cannot approve any warranty credits same day in person. Please do not bring us your deceased plant. As stated above, we need to see your plant in the ground where it was originally planted to approve a warranty.
We do not prorate the cost of replacements from year to year. If you are approved for a warranty credit it will be for the amount you paid for your plant before tax, regardless of the current selling price of the same size plant.
Our family appreciates your business and will continue to do our best to bring you high quality garden products for your home.
